Privacy Policy

Welcome to Fine Fixer Ltd (“Fine Fixer“, “we“, “our” or “us“).

Fine Fixer is developing a digital platform designed to help people better understand, manage and resolve Penalty Charge Notices (PCNs) and parking-related penalties through clear guidance, accessible information and innovative digital services.

At this stage, the Fine Fixer website is a pre-launch landing page. Its purpose is to introduce our vision, provide information about the platform we are building and allow visitors to register their interest in receiving updates ahead of our official launch.

We are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018.

This Privacy Policy explains:

• what information we collect;
• how and why we use your information;
• the legal basis for processing your personal data;
• how we protect your information;
• how long we keep your information;
• your rights under UK data protection law; and
• how you can contact us with any questions regarding your personal information.

We encourage you to read this Privacy Policy carefully before using our website or providing any personal information.

Fine Fixer Ltd is a company registered in England and Wales.

Company Name
Fine Fixer Ltd

Company Number
16618216

Registered Office
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Privacy Enquiries
privacy@finefixer.co.uk

Fine Fixer Ltd is the Data Controller for the personal information collected through this website. This means we determine how and why your personal data is processed.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

This Privacy Policy applies solely to information collected through the Fine Fixer website and associated communications.

At the time of publication, our website is intended to:

• provide information about Fine Fixer and our planned services;
• allow visitors to register for updates and early access;
• enable users to contact us with enquiries; and
• improve our website through analytics and performance monitoring.

Our website does not currently provide:

• user accounts;
• payment services;
• appeal management;
• parking fine administration;
• AI-assisted decision making;
• document uploads; or
• integrations with local authorities.

Should these services become available in the future, this Privacy Policy will be updated to reflect any additional processing of personal information before those services become operational.

When you visit the Fine Fixer website, we may collect certain information about you. The information we collect depends on how you interact with our website and the services currently available.

At this stage, Fine Fixer operates as a pre-launch information website. We only collect information that is necessary to manage early access registrations, respond to enquiries, improve our website experience and communicate updates about the development of the platform.

We do not currently collect information relating to your parking fines, Penalty Charge Notices (PCNs), vehicle details, payment information or any other information relating to potential users’ individual circumstances.

4.1 Information You Provide Directly

You may provide personal information to us when you:

• register your interest for early access;
• subscribe to updates from Fine Fixer;
• submit an enquiry through our contact forms;
• contact us by email; or
• otherwise communicate with us.

The information you provide may include:

• your name;
• email address;
• company or organisation details (where relevant);
• the content of your message or enquiry; and
• any other information you choose to provide.

We only request information that is reasonably necessary for the purpose of responding to you or providing updates about Fine Fixer’s development.

4.2 Early Access Registration Information

Visitors may choose to register their interest in Fine Fixer before the platform launches.

If you register for early access, we may collect:

• your name (where provided);
• your email address;
• the date you registered;
• your communication preferences; and
• any additional information voluntarily provided during registration.

We use this information to:

• confirm your registration;
• provide updates about Fine Fixer’s development;
• notify you when early access opportunities become available;
• share relevant information about the platform; and
• understand interest in the Fine Fixer service.

Providing your information is voluntary. You can choose not to register, and you can request removal from our communications at any time.

4.3 Contact and Support Enquiries

If you contact Fine Fixer through our website or by email, we may collect information required to respond to your enquiry.

This may include:

• your name;
• your email address;
• the nature of your enquiry;
• any information included within your message; and
• any attachments you choose to provide.

We use this information to:

• respond to your request;
• provide assistance or information;
• maintain appropriate records of communications; and
• improve our website and services.

We recommend that you avoid including unnecessary sensitive personal information within general enquiries.

4.4 Technical Information

When you visit our website, we may automatically collect certain technical information about your device and how you use our website.

This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from IP address;
• pages visited;
• time spent on pages;
• referral source; and
• interactions with website features.

This information is generally collected through cookies, analytics tools and similar technologies.

We use this information to:

• maintain website security;
• monitor website performance;
• understand how visitors use our website;
• identify areas for improvement; and
• improve user experience.

Where possible, analytical information is aggregated or anonymised.

4.5 Cookies and Similar Technologies

Fine Fixer uses cookies and similar technologies to ensure our website functions correctly and to understand how visitors interact with our website.

Cookies are small text files stored on your device when you visit a website. They allow websites to remember information about your visit and improve your browsing experience.

Cookies may collect information such as:

• website preferences;
• pages viewed;
• browsing activity;
• performance data; and
• anonymous usage statistics.

The types of cookies we may use include:

Essential Cookies

These cookies are necessary for the website to function properly. They allow basic features such as security, accessibility and page functionality.

Analytics Cookies

These cookies help us understand how visitors interact with our website, allowing us to measure performance and improve our content and user experience.

Preference Cookies

These cookies allow the website to remember choices you make, such as settings or preferences.

You can control or disable cookies through your browser settings. However, restricting certain cookies may affect how some parts of the website operate.

A separate Cookie Policy will provide further information about the specific cookies used by Fine Fixer.

4.6 Information We Do Not Currently Collect

To provide transparency, Fine Fixer does not currently collect or process:

• Penalty Charge Notice details;
• vehicle registration information;
• driving licence information;
• payment card details;
• bank account information;
• financial information relating to fines;
• identity documents;
• location history;
• sensitive personal information;
• information obtained directly from councils; or
• information relating to legal proceedings.

These types of information may become relevant when future versions of the Fine Fixer platform are developed. If we introduce services requiring additional data collection, this Privacy Policy will be updated and users will be provided with appropriate information before any new processing takes place.

4.7 Sensitive Personal Data

Under UK data protection law, certain categories of information are considered more sensitive and require additional protection.

Fine Fixer does not intentionally collect sensitive personal data through this pre-launch website.

If you voluntarily provide sensitive information when contacting us, we will only process that information where necessary and in accordance with applicable data protection legislation.

5.1 Providing Early Access Updates

If you register your interest in Fine Fixer, we will use the information you provide to:

• confirm your registration;
• keep you informed about the progress of our platform development;
• notify you about launch updates;
• provide information about early access opportunities; and
• share relevant announcements relating to Fine Fixer.

We will only send communications that are relevant to your relationship with Fine Fixer and you can unsubscribe from marketing or update communications at any time.

5.2 Responding to Enquiries

If you contact us through our website, email addresses or contact forms, we use your information to:

• respond to your enquiry;
• provide requested information;
• direct your message to the appropriate team member;
• maintain a record of communications where appropriate; and
• ensure we provide a helpful and consistent response.

For example, enquiries submitted to:

• hello@finefixer.co.uk may relate to general questions or information requests;
• support@finefixer.co.uk may relate to assistance or platform-related queries;
• partnerships@finefixer.co.uk may relate to organisations, councils or strategic collaborations; and
• privacy@finefixer.co.uk may relate to data protection requests.

5.3 Improving Our Website and Platform

We may use technical and usage information collected through our website to better understand how visitors interact with Fine Fixer.

This helps us:

• improve website design and usability;
• identify content that is useful to visitors;
• understand user journeys;
• improve accessibility;
• monitor website performance; and
• make informed decisions about future platform development.

Where possible, this information is analysed in an aggregated or anonymised form.

5.4 Website Security and Protection

We may process information to help protect Fine Fixer, our website and our users from security threats, misuse or unauthorised activity.

This may include:

• monitoring website activity;
• identifying suspicious behaviour;
• preventing fraudulent activity;
• maintaining website integrity; and
• responding to security incidents.

Protecting the security and reliability of our services is an important part of maintaining trust with our users and partners.

5.5 Business Development and Partnerships

Where individuals or organisations contact Fine Fixer regarding partnerships, investment, collaboration or other business opportunities, we may use the information provided to:

• assess potential opportunities;
• communicate with relevant contacts;
• manage business relationships;
• explore partnerships with suitable organisations; and
• develop the Fine Fixer platform.

This may include engagement with organisations such as local authorities, technology partners, research organisations, investors and other stakeholders.

5.6 Legal and Regulatory Requirements

We may use your information where necessary to:

• comply with legal obligations;
• respond to lawful requests from authorities;
• establish, exercise or defend our legal rights;
• maintain appropriate business records; and
• meet regulatory requirements.

5.7 Research and Service Development

As Fine Fixer develops, we may use information collected through registrations, enquiries and website interactions to understand demand and improve future services.

This may include analysing:

• user interest;
• website engagement;
• frequently asked questions;
• feedback provided by visitors; and
• areas where users require additional support.

Any analysis will be conducted responsibly and will not be used to identify individuals unless necessary for the purpose for which the information was collected.

5.8 We Do Not Sell Your Personal Information

Fine Fixer does not sell, rent or trade personal information to third parties.

Your information is used only for legitimate business purposes connected with operating, developing and improving Fine Fixer.

5.9 Automated Decision-Making

At the current stage of development, Fine Fixer does not use automated decision-making systems or profiling that produce legal or similarly significant effects on individuals.

If future versions of the Fine Fixer platform introduce automated tools, artificial intelligence features or decision-support functionality, we will update our privacy information and explain how these technologies operate, including any relevant safeguards.

6.1 Consent

We rely on your consent where you choose to provide your information for a specific purpose.

Examples include:

• registering for early access to Fine Fixer;
• subscribing to updates about the platform;
• choosing to receive marketing communications; and
• submitting information through optional forms.

Where we rely on consent:

• you are free to decide whether to provide your information;
• you can withdraw your consent at any time;
• withdrawing consent will not affect any processing that took place before withdrawal; and
• we will provide clear information about what you are consenting to.

You can withdraw consent by contacting:

privacy@finefixer.co.uk

or by using any unsubscribe option included within our communications.

6.2 Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms.

Our legitimate interests may include:

• operating and maintaining our website;
• improving the Fine Fixer user experience;
• understanding interest in our platform;
• responding to enquiries;
• communicating with individuals who have engaged with Fine Fixer;
• protecting our website from misuse;
• maintaining appropriate business records; and
• developing partnerships and opportunities that support the growth of Fine Fixer.

When relying on legitimate interests, we carefully consider the impact of processing on individuals and only use information where we believe there is a fair and reasonable expectation that such processing will occur.

6.3 Legal Obligation

In certain circumstances, we may process personal information where required to comply with legal obligations.

This may include:

• responding to lawful requests from regulatory bodies;
• maintaining records required by law;
• complying with applicable legislation; and
• assisting with legal proceedings where necessary.

6.4 Contractual Necessity

At this stage, Fine Fixer does not provide paid services, user accounts or contractual services through this website.

However, in future versions of the Fine Fixer platform, we may process information where necessary to provide contracted services to users, partners or organisations.

Where this applies, we will update our privacy information accordingly.

If you choose to register your interest in Fine Fixer, you may receive communications relating to the development and launch of our platform.

These communications may include:

• launch announcements;
• early access invitations;
• product updates;
• important service information;
• opportunities to provide feedback; and
• relevant Fine Fixer news.

We aim to send communications that are useful and relevant rather than excessive.

7.1 Managing Your Communication Preferences

You can choose to stop receiving marketing or update communications at any time.

You can unsubscribe by:

• selecting the unsubscribe option included in our emails; or
• contacting us at:

privacy@finefixer.co.uk

Please note that unsubscribing from marketing communications does not prevent us from contacting you where necessary for legitimate purposes, such as responding to a direct enquiry or providing important information relating to your request.

7.2 Third-Party Email Services

To manage communications effectively, Fine Fixer may use trusted third-party email service providers.

These providers may process personal information on our behalf solely for the purpose of delivering communications.

Where third-party providers are used, we ensure appropriate safeguards are in place, including:

• contractual data protection obligations;
• appropriate security measures; and
• restrictions on how your information may be used.

Fine Fixer uses cookies and similar technologies to help operate, analyse and improve our website.

Cookies allow websites to recognise your device and remember certain information about your visit.

8.1 Types of Cookies We May Use

Essential Cookies

These cookies are required for basic website functionality and security.

They help ensure:

• pages load correctly;
• forms operate properly;
• website security measures function effectively.

These cookies cannot generally be disabled where they are required for the website to operate.

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

They may provide information such as:

• number of visitors;
• pages viewed;
• visitor journeys;
• website performance; and
• general engagement patterns.

This information helps us improve the design, content and functionality of Fine Fixer.

Analytics information is generally processed in an aggregated form and is not intended to identify individual visitors.

Preference Cookies

Preference cookies may allow the website to remember choices you make, improving your browsing experience.

8.2 Managing Cookies

You can manage or disable cookies through your internet browser settings.

Most browsers allow you to:

• view cookies stored on your device;
• delete existing cookies;
• block certain cookies; or
• receive notifications before cookies are stored.

Please be aware that disabling cookies may affect some website functionality.

A separate Cookie Policy will provide further details about the cookies used by Fine Fixer.

Fine Fixer respects the confidentiality of your personal information.

We do not sell, rent or trade personal information.

We only share personal information where necessary, lawful and appropriate for the purposes described in this Privacy Policy.

9.1 Service Providers

We may share information with trusted third-party service providers who help us operate our website and business.

These may include providers supporting:

• website hosting;
• website security;
• analytics;
• email communications;
• form processing; and
• technical infrastructure.

These organisations process information on our behalf and are required to maintain appropriate confidentiality and security protections.

9.2 Professional Advisers

Where necessary, we may share information with professional advisers such as:

• legal advisers;
• accountants;
• auditors;
• consultants; or
• business advisers.

This will only occur where necessary for legitimate business purposes or legal compliance.

9.3 Regulatory Authorities and Legal Requirements

We may disclose personal information where required to:

• comply with legal obligations;
• respond to lawful requests;
• protect our rights or property;
• investigate suspected misuse; or
• prevent fraud or security threats.

9.4 Future Platform Partners

As Fine Fixer develops, we may work with additional partners such as technology providers, research organisations, local authorities or service providers.

Before introducing any new data-sharing arrangements, we will ensure:

• appropriate legal agreements are in place;
• users are informed where required;
• information is only shared where necessary; and
• appropriate safeguards are applied.

Protecting the information entrusted to us is a priority for Fine Fixer. We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, alteration or disclosure.

The measures we implement are designed to reflect the nature of the information we collect and the current stage of our business.

These measures may include:

• Secure website hosting and encrypted connections (HTTPS/TLS).
• Restricted access to personal information on a need-to-know basis.
• Secure password management and authentication procedures.
• Firewalls, malware protection and website security monitoring.
• Regular software updates and security maintenance.
• Appropriate access controls for authorised personnel.
• Secure email and cloud-based systems provided by trusted suppliers.

Whilst we take reasonable steps to protect personal information, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

For this reason, although we work hard to protect your information, we cannot guarantee absolute security.

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will respond promptly and, where required by law, notify the Information Commissioner’s Office (ICO) and affected individuals.

We only retain personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we retain information depends on the type of information and the reason it was collected.

As a general guide:

Once information is no longer required, it will be securely deleted, anonymised or otherwise disposed of using appropriate methods.

We periodically review the personal information we hold to ensure it remains necessary, accurate and up to date.

Under the UK General Data Protection Regulation, you have a number of rights regarding your personal information.

Depending on the circumstances, these rights include:

12.1 Right to be Informed

You have the right to understand how and why your personal information is collected and used.

This Privacy Policy forms part of our commitment to providing clear and transparent information.

12.2 Right of Access

You have the right to request a copy of the personal information we hold about you.

This is commonly referred to as a Subject Access Request.

12.3 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected.

12.4 Right to Erasure

In certain circumstances, you may request that we delete your personal information.

This is sometimes known as the “Right to be Forgotten.”

Please note that legal or regulatory obligations may require us to retain certain information.

12.5 Right to Restrict Processing

You may request that we temporarily restrict how we process your information while certain issues are resolved.

12.6 Right to Data Portability

Where processing is based on consent or a contract and carried out by automated means, you may request a copy of your information in a structured, commonly used and machine-readable format.

12.7 Right to Object

You have the right to object to certain types of processing, including processing carried out for direct marketing purposes.

If you object to marketing communications, we will stop sending them.

12.8 Rights Relating to Automated Decision-Making

Fine Fixer does not currently make decisions about individuals solely through automated processing.

Should this change in future versions of our platform, we will update this Privacy Policy and explain the safeguards that apply.

12.9 Exercising Your Rights

To exercise any of your rights, please contact:

Email: privacy@finefixer.co.uk

We aim to respond to requests within one calendar month, although this may be extended where permitted by law.

We may request proof of identity before responding to certain requests in order to protect your personal information.

The Fine Fixer website is intended for individuals aged 18 and over.

We do not knowingly collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate authority where required, we will take reasonable steps to delete that information promptly.

If you believe that a child has provided personal information to Fine Fixer, please contact us at:

privacy@finefixer.co.uk

Fine Fixer is based in the United Kingdom.

Where possible, personal information is stored and processed within the UK or in countries that provide an appropriate level of data protection.

Some of our trusted service providers may process information outside the United Kingdom.

Where this occurs, we will ensure that appropriate safeguards are in place, such as:

• UK International Data Transfer Agreements (IDTAs);
• recognised adequacy regulations; or
• other lawful transfer mechanisms approved under UK data protection legislation.

These safeguards help ensure your personal information receives an appropriate level of protection regardless of where it is processed.

As Fine Fixer grows and our services develop, we may update this Privacy Policy from time to time.

Changes may occur where:

• new features are introduced;
• legislation changes;
• our data processing activities evolve;
• we introduce new technologies; or
• regulatory guidance changes.

When significant changes are made, we will update the “Last Updated” date at the beginning of this document and, where appropriate, notify users through our website or other suitable communication channels.

We encourage visitors to review this Privacy Policy periodically to remain informed about how we protect personal information.

If you have any questions about this Privacy Policy or how Fine Fixer processes your personal information, please contact us.

Fine Fixer Ltd

Company Number: 16618216

Registered Office:

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

General Enquiries
hello@finefixer.co.uk

Privacy Enquiries
privacy@finefixer.co.uk

We will endeavour to respond to all privacy-related enquiries promptly and in accordance with applicable data protection legislation.

If you are unhappy with how Fine Fixer has handled your personal information, we encourage you to contact us first so that we can investigate and, where possible, resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the UK’s independent data protection regulator.

Information Commissioner’s Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

Website: https://ico.org.uk

Making a complaint to the ICO will not affect any other legal rights or remedies available to you.

Document Title: Privacy Policy
Version: 1.0
Effective Date: 28 July 2026
Last Updated: 28 July 2026

© Fine Fixer Ltd. All rights reserved.